Terms & Conditions

1. About these terms

These terms apply to everyone who visits parishramdairy.com or places an order with Parishram Dairy ("we", "us"). By using the website or placing an order you agree to them.

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

2. Your account

• You sign in with your mobile number. Keep access to your phone secure — orders placed from your account are treated as placed by you.
• Please give us a correct name, phone number and full delivery address so we can deliver your order.
• We may suspend accounts used for fraud, fake orders or abuse of our staff.

3. Products and prices

• Milk, curd, paneer, butter and ghee are natural products. Colour, texture and taste can vary slightly between batches and seasons.
• Product photos are for representation; actual packaging may differ.
• All prices are in Indian Rupees (₹). The price charged is the price shown in your cart when you place the order.
• We try to keep prices and stock accurate. If a product is unavailable or a price was shown wrongly, we will contact you before delivery and you may cancel.

4. Orders

• An order is confirmed when you see the order confirmation. We may call or WhatsApp you on your registered number to confirm it.
• We may refuse or cancel an order if the address is outside our delivery area, the details are incorrect, or the order looks fraudulent.

5. Delivery and charges

• Delivery is free on orders of ₹499 and above. A delivery charge of ₹40 applies to smaller orders.
• Delivery times are estimates. Weather, traffic or other events outside our control can cause delays.
• Please be available at the delivery address. Perishable items left unattended or refused at the door cannot be resent free of charge.

6. Payment

• We currently accept Cash on Delivery. You may pay the delivery partner in cash or by UPI.
• Online payment will be offered once available; any extra terms for it will be shown at checkout.

7. Storage and use

• Refrigerate milk, curd, paneer, butter and chaas as soon as you receive them and use them by the date on the pack.
• We are not responsible for spoilage caused by incorrect storage after delivery.

8. Bulk and export orders

Bulk, wholesale and export orders are governed by the quotation and written agreement for that order (including Incoterms, payment terms and delivery schedule), which takes priority over these website terms.

9. Website use

• Text, logos and images on this website belong to Parishram Dairy or are used under licence (see Image Credits). Do not copy them without permission.
• Do not misuse the website, attempt to break its security or place orders in someone else's name.

10. Liability

We take care in producing and delivering our products. To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights as a consumer under Indian law.

11. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts of Gujarat, India.

12. Refunds & returns — our promise

We want every pack from Parishram Dairy to reach you fresh. If something is wrong with your order, tell us quickly and we will make it right with a replacement or refund as explained below.

13. Fresh products (milk, curd, paneer, butter, chaas)

• These are perishable, so they cannot be returned once accepted.
• If a product is spoiled, leaking, damaged or wrong when it arrives, report it within 24 hours of delivery with a photo of the product and pack.
• Do not throw the product away until we have confirmed your request.
• After checking, we will replace the item on your next delivery or refund its price.

14. Desi ghee and milk powder

• Unopened, sealed jars/packs in original condition can be returned within 3 days of delivery.
• Opened packs can be returned only if the product is defective (for example, off smell or damaged seal on arrival) — report within 3 days with photos.

15. Not eligible for return or refund

• Products spoiled because they were not refrigerated or stored as instructed after delivery.
• Products past the use-by date at the time of complaint.
• Change of mind on perishable items after delivery.
• Orders refused at the door or not received because nobody was available at the address.

16. Cancelling an order

• You can cancel free of charge any time before the order is dispatched — WhatsApp or call us with your order number.
• Once out for delivery, perishable orders cannot be cancelled.

17. How refunds are paid

• Cash on Delivery orders: refunded to your UPI ID or bank account, or as a credit on your next order — your choice.
• Online payments (when available): refunded to the original payment method.
• Approved refunds are processed within 5–7 working days. Your bank or UPI app may take a little longer to show it.

18. How to raise a request

• WhatsApp +91 92742 01601 or email hello@parishramdairy.com.
• Share your order number, the item, the problem and a photo.
• We aim to reply within 24 hours.

19. Bulk and export orders

Claims for bulk, wholesale and export shipments follow the quotation or contract for that order (inspection, claim window and documentation).